About this report 2018-04-16T15:48:05+00:00

About this report

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For the twelfth year in a row, we report on our achievements and the challenges we faced in the period from January 1 to December 31, in our integrated annual report for 2017.

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All of the information we present is based on our operations in Mexico, the United States and Central America (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama). In 2017 we acquired 99.9% of the shares of the Brazilian dairy firm Vigor, but the results of that company will not be consolidated until next year.

Implementation and tracking of our sustainability model reflects our priority areas of action: the Company, our Consumers, the Planet, Society, and Corporate Governance. This model has been developed and managed by the sustainability committee, whose members are:


The report is structured in accordance with this model, and covers the material issues that reflect significant impacts for the Group and substantially influence the assessments and decisions of our stakeholders.

Throughout this report, and especially in the section on the environment, we prevent data in greater detail than last year, to facilitate comparison and show the progress we have made in these areas.

This report has been prepared in accordance with the GRI Standards: Core option, with the advise of McBride SustainAbility and independently verified by ILUNKA Estrategia Sustentable.

Furthermore, to reaffirm our commitment to sustainability we have adopted and we apply the Principles of the Global Compact and the Sustainable Development Goals established by the United Nations (U.N.) as well as the Sustainability Index Principles proposed by the Mexican Stock Exchange (BMV).

For more information, visit www.grupolala.com


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The principles regarding definition of content in this report were applied as follows:

The principle of materiality and completeness was used to determine the most relevant issues addressed by our management, the results obtained and our future goals. We analyzed both internal and external factors in order to prioritize those issues.

Regarding the sustainability context and stakeholder inclusiveness, we based our report on the Group’s general mission, its sustainability strategy, the climate in which we do business and the concerns directly expressed by our stakeholders as described in the “Channels for interaction with our stakeholders” table in the Sustainability chapter.

Based on these principles and on the updated methodology of the Global Reporting Initiative, we have identified further material issues in addition to those reported the year before, so this report includes 2 new contents on economic standards and 10 on environmental aspects, while reducing social aspects by 4. All of these are reported on in the various sections of this report.

We also followed the GRI criteria for defining the quality of this report:

  • Accuracy
  • Balance
  • Clarity
  • Comparability
  • Reliability
  • Timeliness

List of material issues and coverage

Issues Coverage
Ethics and Corporate Governance Transparency, integrity and corporate practices
Certified quality Customer service and satisfaction, transparency, advertising and labeling of products and services.
Brand strength and product innovation Education, research and information to consumers.
Value chain
Eco-efficiency in consumption of water and energy, protection of biodiversity, control of greenhouse gas emissions from our processes (methane gas emissions) and product distribution, management and final disposal of waste.
Direct economic
value generated
and distributed
Economic results and opportunities for organizational activities in a context of sustainability.
Social responsibility Social investment with impact and dissemination of action.
Diversity and inclusiveness Inclusion of people with disabilities and gender equity.
Care, attraction and retention of talent Benefits, development/training of employees, occupational safety and health, and employee wellness.
Supplier development Compliance by dairy farmers and key suppliers with the company’s social responsibility and ethics principles.
Integration of sustainability into strategy Interaction with stakeholders.