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At Lala, we understand sustainability as a commitment that enables us to follow processes, make decisions, and carry out all our activities within an ethical framework, with established principles, a clear mission, and working hand in hand with our various stakeholders.
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We abide by the Lala Sustainability Model, our guide for fulfilling our vision in harmony and balance with our talent, our society and our planet.
(102-40, 102-42, 102-43, 102-44)
It is thanks to the contribution of each stakeholder group that we have come so far as a company. Their involvement throughout our history has been invaluable, which is why we have created various channels to communicate with them: surveys, digital media, and others, to address their concerns, complaints or suggestions; and having received their observations, to find the right solution to continue growing.
Channels for interaction with our stakeholders:
|Groups||Expectations||Iniciatives||Comunications Channels||Frequency of contact|
|Expand logistical networks
Efficient use of resources
Accountability reports: quarterly, annual
|Supplier Development and Approval Program
Development and engagement
Sense of belonging
Learning and change
Internal media (print and digital) Así Somos magazine,
Sales and Operation Bulletin, Boards, Lala Comunica, Newsletter
Workplace environment survey
Official union communiqués
|Consumers||Satisfaction with the purchase and consumption of our products
Great brand experience
|Wide product range
Healthy, nutritious choices
that meet their needs
|Community||Contribute to the common good in communities where we operate||Lala Foundation
Lala International Marathon
|Meetings with social leaders and groups
|Authorities||Compliance with the law
Alliances for common causes
|Programs, projects and management systems for compliance
Participation in government programs and activities
Postal and e-mail
Requests for reports
Participation in industry associations
Service and Nutrition Center
One of the main channels of communication through which we address the concerns of our various stakeholders is the Service and Nutrition Center. To facilitate contact, we have a call center as well as digital media available.