Sustainability 2018-04-24T15:10:57+00:00

Sustainability

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At Lala, we understand sustainability as a commitment that enables us to follow processes, make decisions, and carry out all our activities within an ethical framework, with established principles, a clear mission, and working hand in hand with our various stakeholders.

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We abide by the Lala Sustainability Model, our guide for fulfilling our vision in harmony and balance with our talent, our society and our planet.

Sustainability Model

Stakeholder Relations

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It is thanks to the contribution of each stakeholder group that we have come so far as a company. Their involvement throughout our history has been invaluable, which is why we have created various channels to communicate with them: surveys, digital media, and others, to address their concerns, complaints or suggestions; and having received their observations, to find the right solution to continue growing.

Channels for interaction with our stakeholders:

Groups Expectations Iniciatives Comunications Channels Frequency of contact
Clients Maintain supply
Competitive prices
Top quality
Freshness
Expand logistical networks
Productive operations
Efficient use of resources
In person
Phone calls
E-mail
Videoconferencing
Daily
Shareholders Profitability
Growth
Transparency Principle
Accountability reports: quarterly, annual
Conference calls
In person
Regular meetings

Daily
Monthly
Quarterly
Annually

Suppliers Long-term relationship
Fair treatment
Supplier Development and Approval Program
Evaluation
Development and engagement
In person
Congresses
Phone calls
E-mails
Web page
Daily
Employees Shared vision
Sense of belonging
Lala culture
Learning and change
Recognition
Growth opportunities
Compensation committee
Lala University
Scholarship program
Safety committees
Training
Workplace inclusion
Leadership model
Performance evaluation
In person
Internal media (print and digital) Así Somos magazine,
Sales and Operation Bulletin, Boards, Lala Comunica, Newsletter
Annual Report.
Workplace environment survey
Lala Forum
Official union communiqués
Diaria
Mensual
Bimestral
Trimestral
Anual
Consumers Satisfaction with the purchase and consumption of our products
Competitive prices
Great brand experience
Top quality
Freshness
Wide product range
Product innovation
Healthy, nutritious choices
that meet their needs
In person
Phone calls
E-mail
Mass media
Website
Social networks
Daily
Community Contribute to the common good in communities where we operate Lala Foundation
Social investment
Reforestation programs
Lala International Marathon
Meetings with social leaders and groups
E-mail
Mass media
Website
Social networks
Daily
Authorities Compliance with the law
Alliances for common causes
Programs, projects and management systems for compliance
Participation in government programs and activities
Constant dialogue
In person
Phone calls
Postal and e-mail
Requests for reports
Participation in industry associations
Daily
Monthly
Quarterly
Annually

Service and Nutrition Center

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One of the main channels of communication through which we address the concerns of our various stakeholders is the Service and Nutrition Center. To facilitate contact, we have a call center as well as digital media available.